Legal disclosure

This website is published by Delapré Abbey Preservation Trust, otherwise known as DAPT

Company name: Delapré Abbey Preservation Trust

Registered Company Number: 06005336

Registered Charity Number: 1120815

Place of Registration: United Kingdom

Registered address: 35-37 St Leonard’s Road, Northampton NN4 8DL

Contact details: DAPT, Abbey Cottage, London Road, Northampton, NN4 8AW; info@delapreabbey.org

VAT number: 239515885

 

Please note:

The General Data Protection Regulation (GDPR) will apply in the UK from 25 May 2018. It will replace the 1998 Data Protection Act and introduces new rules on privacy notices as well as the processing and safeguarding of personal data.

 

This privacy policy sets out how DAPT uses and protects any information that you may give when using this website. DAPT may change this policy from time to time by updating this page and we encourage you to check this page to ensure that you are happy with any changes. By visiting this website, you are accepting and consenting to the practices described within this policy.

This policy is effective from 1 March 2018.

 

DAPT is committed to ensuring that your privacy is protected.

What we collect:

Your information is collected when you request information from us, contact us, make a booking or buy an admission ticket from us, purchase items from us or make a donation to us.

We may collect online and over the telephone:

  • Your name
  • Your contact information, including your email and/ or postal address
  • Payment card details
  • Other information relevant to customer surveys or offers

What we do with the information we gather:

We require the information collected in order to provide you with a service which you’ve asked us to provide (such as to provide an admissions or other booking). Any information which you provide will be used by DAPT or our subsidiary trading company only. Your information will be collected at your request. We will update your information whenever we get the opportunity to keep it current, accurate and complete.

The payment information you give us for any online transaction is used solely for the purpose of processing that particular transaction.

 

How we keep your information secure:

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable and proportionate physical, electronic and managerial procedures to safeguard and secure the information which we collect online. Unfortunately, the transmission of information via the internet is never completely secure. Although we do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will adopt the procedures described above to prevent unauthorised access.

 

How we use cookies:

We use cookies to analyse our web traffic using an analytics package. Aggregated usage data helps us improve the website structure, design, content and functions.

Cookies do not provide us with access to your computer or any information about you, other than that which you choose to share with us.

You can use your web browser’s cookie settings to determine how our website uses cookies. If you do not want our website to store cookies on your computer or device, you should set your web browser to refuse cookies.

However, please note that doing this may affect how our website functions. Some pages and services may become unavailable to you.

 

Links to other websites:

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that third party website. Therefore, we cannot be responsible for the protection and privacy of any information that you provide when visiting such sites and such sites are not governed by this privacy statement. We encourage you to exercise caution and to the look at the privacy statement of the third party website/s in question.

 

Controlling your personal information:

You may choose to restrict the collection and use of your personal information in the following ways:

  • Whenever you fill out a form on our website, you will be asked whether you wish to ‘opt in’ to be contacted by DAPT for the purposes specified;
  • If you have previously agreed to DAPT contacting you, you may change your mind at any time by emailing info@delapreabbey.org.
  • You will be given the opportunity on every communication which we send to you to indicate that you no longer wish to receive such communications from us. Once properly notified by you, we will take prompt steps to stop using and storing your personal information.
  • DAPT will not sell, lease or otherwise distribute your information to third parties, except to the extent and for the purpose that we may be required to do so by any law.

You may request details of the personal information which we hold about you. If you would like a copy of this information, please write into DAPT, Abbey Cottage, London Road, Northampton, NN4 8AW or email info@delapreabbey.org. We aim to satisfy such requests within 1 month. We reserve the right to deny such requests or charge a small and proportionate fee if they are held to be grossly unreasonable. If you believe any information which we hold about you is incorrect or incomplete, please write to us or email us at the above address as soon as possible and we will promptly correct any information which is found to be incorrect or incomplete.

Terms and conditions

  • Complaints policy & procedures

 

Making a visit memorable for all the right reasons is really important to us and so, if we get something wrong, we want to know about it straight away so that we can try to put it right.

We will:

  • Listen attentively to your concerns
  • Put your needs first
  • Resolve things quickly and informally, where possible, so you can carry on having a great day
  • Escalate your concerns to our Duty Manager, when appropriate.

What to do if you have a complaint

We’d really like to help resolve your concerns on the day so you can carry out having a great day out. In the first instance, please try to find a member of staff or one of our team of volunteers and they’ll assist you. On occasions you might need to ask to speak to our on-site Duty Manager.

If you can’t make the complaint on the day, please do contact us directly by telephone or by email to info@delapreabbey.org or in writing to FAO Visitor Services Manager as soon as possible.

We will:

  • Aim to acknowledge your complaint within 3 days
  • Respond in detail to try to resolve the issue within 10 days. If this is not possible, we’ll keep in touch with you and agree a new timetable with you.

 

If for whatever reason your complaint is not resolved to your satisfaction, you can write to the Director at Abbey Cottage, Delapré Abbey, London Road, Northampton NN4 8AW or email director@delapreabbey.org

 

  • General conditions of entry

 

Our aim is to ensure all our visitors enjoy making special memories across our site. To make sure we can all have fun in comfort and safety, we’re asking all our staff, volunteers and visitors to abide by some basic conditions of entry:

  • Please listen to our staff and volunteers if they’re giving you safety instructions. If we need to evacuate the building, they will guide you to a place of safety. If you need extra help, let them know.
  • Please follow our signs and direction notices as we’re trying to keep the whole site looking good for everyone.
  • Please respect any Health & Safety notices around the site.
  • We reserve the right to refuse entry to our buildings if there is any reason to believe that the health and safety of other visitors, volunteers or staff might be at risk
  • Please don’t eat and drink inside the Abbey
  • Please don’t distribute fundraising or campaigning material of any nature, without our prior agreement. This includes our car park areas.
  • Please don’t bring large backs, ruck sacs or on the shoulder baby/ child carriers into the Abbey as they are potentially dangerous in our confined spaces. You can leave them with us though whilst you have a look around.
  • Scooters, ‘wheelies’, roller blades, bicycles etc., are welcome in our gardens and grounds but please don’t bring them inside our buildings.
  • If you’re taking part in hands on learning or children’s activities, please remember that we ask that all children under the age of 15 are accompanied by an adult and cannot be left unsupervised at any time.

Smoking

All our spaces, including the Walled Garden, 18th Century courtyard and south lawn are completely non-smoking.

Dogs

We want to be as welcoming as possible to responsible dog owners. We love the sights and sounds of families having fun with us and we recognise that dogs are part of our families.

We’ll be making the site as ‘dog friendly’ as we can with free dog water bowls and other dog treats available for sale in our shop/ restaurant.

We also want to make sure all our human visitors feel safe and secure and that our delicate furnishing and displays are protected.

We welcome guide dogs and other official assistance animals onto our site, including within our buildings.

We welcome all dogs into our gardens and the wider parkland under the appropriate control. We do ask that dogs are not brought inside our buildings including our café areas (with the exception of the outside terrace, by arrangement).